Shipping Policy

1. Free Standard Shipping

  • We offer free standard shipping on any order to Melbourne Australia with no minimum purchase required.
  • Delivery typically takes 3–7 business days once your order has been processed.

2. Order Processing & Dispatch

  • Orders are usually processed within 1–2 business days (Mon–Fri, excluding public holidays).
  • You’ll receive a shipping confirmation email with a tracking number once your order has shipped.

3. Domestic Shipping (Within Australia)

  • Standard Shipping: 3–7 business days, tracked.
  • Express Shipping (Optional Upgrade): 1–3 business days. Additional cost calculated at checkout.

4. International Shipping

  • We ship worldwide! International delivery usually takes 7–21 business days, depending on destination.
  • International orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These are the buyer’s responsibility

5. Tracking Your Order

  • Once your package is dispatched, we’ll send an email with a tracking link—click the link to browse real-time updates.
  • You can also use the “Track Your Order” page on our site to check your shipment status anytime.

6. Shipping Carriers

  • We partner with trusted carriers like Australia Post, DHL Express, and UPS.
  • Choice of carrier is based on cost, speed, and destination region.

7. Lost or Delayed Packages

  • If your package shows as delivered but you haven’t received it, please…
  1. Check around your property (porch, neighbors, office).
  2. Wait 24 hours in case it’s delayed.
  3. If still missing, contact our Customer Support at [your contact email/phone] and mention your order number.
  • For lost packages, we’ll initiate an investigation with the carrier and, once confirmed, will either reship your order or issue a refund.

8. Address Accuracy

  • Please double-check your shipping address at checkout.
  • We can’t be held responsible for lost or delayed orders due to incorrect or incomplete addresses.
  • If you need to correct an address, reach out to us within 24 hours—once your item ships, changes may not be possible.

9. Shipping Promotions

  • From time to time, we may run specials—like free express shipping, flat-rate deals, or exclusive bundled offers.
  • These promotions will be clearly advertised on our website and checkout page.

Need Help?

For any shipping questions or concerns, don’t hesitate to reach out via our Contact Us page or email us at whiskerntailz@gmail.com. We’re here to ensure your orders arrive smoothly and your pets are wagging with delight!